Refund policy
Effective date: November 14, 2026
This Refund Policy applies to purchases made from You Were a Bear (“we,” “us,” or “our”) at this online store. It should be read together with our Terms of Service and Shipping Policy. Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of the place where you live.
Our products
We sell made-to-order baby outerwear, including The Bear Wrap. Because these are clothing items for infants, we can accept a change-of-mind return only if the item is unopened, unworn, and unwashed, and is returned in its original packaging.
Change-of-mind returns
You may return an eligible item within 30 days of the date it was delivered, provided all of the following are true:
- the item is unopened, unworn, and unwashed;
- the item is in its original packaging; and
- you email us before sending anything back, as described below.
We cannot accept a change-of-mind return of a wrap that has been opened, worn, or washed, or that is returned without its original packaging. Please choose size and colour carefully. A size guide with measurements is provided on the product page; if you are between sizes, we recommend going up a size.
How to start a return
Email youwereabear@proton.me with your order number before you send anything back, so we can confirm eligibility and tell you where to send the return. Do not ship a return until we have replied with instructions. Items sent back without prior authorization may be delayed or refused.
Return shipping
For change-of-mind returns of eligible unopened items, you are responsible for the cost of return shipping, and you should use a trackable method. We recommend you retain proof of postage. Risk of loss in a change-of-mind return remains with you until we receive the item.
If the item arrived damaged, defective, misprinted, or is not what you ordered, you will not pay return shipping, as described below.
Refunds
Once your return arrives and we have inspected it, we will refund the purchase price of the returned item to your original payment method, provided the return meets this policy. For change-of-mind returns, original outbound shipping charges are not refunded unless we agree otherwise in writing. Your bank or card provider may take additional days to show the credit on your statement.
We reserve the right to refuse a refund, or to refund only in part, if an item is returned opened, worn, washed, damaged by the customer, or missing its original packaging, or if the return is requested after the 30-day window (except where a longer period is required by law, or where the item is damaged, defective, misprinted, or incorrect as described below).
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or is not the item or variant you ordered, email youwereabear@proton.me within 30 days of delivery with:
- your order number;
- a description of the problem; and
- clear photographs of the item and, where relevant, the packaging.
We will replace the item or refund you, including related shipping charges as appropriate, and you will not pay return shipping. Please do not dispose of the item until we have told you what to do next.
Lost or missing packages
If your order has not arrived, or a package is lost in transit, contact us as described in our Shipping Policy. Where we confirm that an order was lost or not delivered through no fault of yours, we will arrange a replacement or a refund.
Cancellations
If you need to change or cancel an order, email us as soon as possible with your order number. We will try to help if the order has not yet entered production or been dispatched. Once an order has been prepared or dispatched, our return process above applies.
Contact
You Were a Bear
Spoonbill Street
Nassau, New Providence
The Bahamas
youwereabear@proton.me
+1 (242) 808-5023