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Terms of service

Effective date: November 14, 2026

These Terms of Service (the “Terms”) govern your access to and use of the You Were a Bear online store, website, and related services (the “Services”), and your purchase of products from You Were a Bear (“we,” “us,” or “our”), Spoonbill Street, Nassau, New Providence, The Bahamas.

By visiting the store, creating an account, or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree, please do not use the Services or place an order. We may update these Terms from time to time by posting a revised version on this page. The version in effect on the date you place an order is the version that applies to that order.

Nothing in these Terms limits any non-waivable rights you have under the consumer protection laws of the place where you live.

1. About us and our products

You Were a Bear is an online shop. We sell made-to-order baby outerwear, including The Bear Wrap, a teddy-fleece wrap intended for babies who are awake and being watched by an adult. Product descriptions, sizes, colours, and prices are presented on the applicable product page and at checkout. We try to display products accurately, but colours may vary slightly depending on your screen and on the nature of made-to-order production.

2. Eligibility and accounts

You must be able to form a legally binding contract to place an order. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. Please notify us promptly if you believe your account has been used without authorization.

3. Orders and payment

When you place an order, you make an offer to buy the products selected, at the prices and on the shipping terms shown at checkout. An order confirmation email acknowledges that we have received your order; it is not, on its own, acceptance if we are later unable to fulfil the order.

Prices are shown in United States dollars (USD). The amount you pay is the price shown at checkout, together with shipping and any applicable taxes, all of which are presented before you complete payment. Payment is processed through Shopify’s checkout and the payment methods offered there. You represent that you are authorized to use the payment method you provide.

We may cancel and fully refund an order if we cannot fulfil it, if a price or other material information was shown in error, or if we reasonably suspect fraud or unauthorized use. If we cancel an order we have accepted, we will notify you at the email address provided with the order and refund amounts you have paid for the cancelled items.

4. Shipping and delivery

Orders are prepared after you place them. Orders usually take 7 to 9 business days to prepare and dispatch, then about 2 days in transit for Standard shipping within the United States, for a typical total of about 9 to 11 business days from order to delivery. These are usual time frames, not a guarantee. We currently ship to the United States only. Shipping rates, methods, address responsibilities, tracking, and what to do if a package is late, lost, or returned are set out in our Shipping Policy, which forms part of these Terms.

5. Returns and refunds

You may return an unopened, unworn, and unwashed Bear Wrap, in its original packaging, within 30 days of delivery, by contacting us first. Damaged, defective, misprinted, or incorrect items should be reported within 30 days of delivery with your order number and photographs. The full conditions, process, and exceptions are set out in our Refund Policy, which forms part of these Terms.

6. Safe use of The Bear Wrap

The Bear Wrap is outerwear for babies who are awake, with an adult watching: for example, in your arms, in a pram, or on a walk. By buying it, you agree to use it only in this way.

  • Not for sleep. It is not a sleeping bag, a sleep sack, or a swaddle. Do not put a baby down to sleep in it, in a crib, a bassinet, or anywhere you are not watching.
  • If the baby nods off. Take the hood off the baby’s head, open the front, and move the baby to their own flat sleep space without the wrap.
  • Not under car-seat straps. Bulky layers can prevent a harness from fitting snugly. Buckle the baby in first, in thin layers, then lay a blanket over the top of the harness if needed.
  • Watch for overheating. A sweaty neck, flushed cheeks, or damp hair mean it is time to open the wrap or take it off. Take it off indoors.
  • Keep the face clear. The hood should sit behind the face. Nothing should cover the nose or mouth.
  • When it is snug, it is done. Go up a size, or stop using the wrap.

Please also read our Safe Use guide on this website. Follow the care label on your Bear Wrap. Check the wrap before each wear; if a seam, fastening, or the hood is damaged, stop using it and email us.

7. Not medical advice

Anything on this site about babies, sleep, clothing, or safety is general information only and is not medical, paediatric, or professional advice. Always follow the advice of your child’s paediatrician or other qualified professional about your own child.

8. Intellectual property

The You Were a Bear name, logo, product designs, photographs, and the writing on this site are owned by us or our licensors and are protected by applicable intellectual property laws. You may not copy, reuse, or exploit them for commercial purposes without our prior written permission.

9. Acceptable use

You agree not to use the Services in any unlawful manner; to attempt to interfere with or disrupt the store, checkout, or related systems; to submit false, misleading, or fraudulent information; or to misuse any promotional or discount mechanism we may offer.

10. Disclaimer and limitation of liability

The Services and all products are provided as described in these Terms and the applicable product pages. Except for any warranties that cannot be excluded under applicable law, and except for our obligations under the Refund Policy in respect of damaged, defective, misprinted, or incorrect items, we do not make other unstated warranties about the Services or the products.

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of or related to your use of the Services or a purchase, even if we have been advised of the possibility of such damages. To the maximum extent permitted by applicable law, our total liability arising out of or related to a particular order will not exceed the amount you paid to us for that order. These limitations do not apply to liability that cannot be limited under applicable law, including liability for fraud or for death or personal injury caused by negligence where such a limitation is prohibited.

11. Governing law

These Terms, and any dispute arising out of or related to them or to a purchase from this store, are governed by the laws of the Commonwealth of The Bahamas, without regard to conflict-of-law rules. You and we submit to the courts of the Commonwealth of The Bahamas, without prejudice to any mandatory right you may have to bring a claim in the courts of the place where you live, or to any non-waivable consumer protection rights you may have there.

12. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign your rights under these Terms without our consent. These Terms, together with the policies referenced in them, are the entire agreement between you and us concerning the Services and your purchases from this store.

13. Contact

Questions about these Terms may be sent to:

You Were a Bear
Spoonbill Street
Nassau, New Providence
The Bahamas
youwereabear@proton.me
+1 (242) 808-5023