Shipping policy
Effective date: November 14, 2026
This Shipping Policy applies to purchases made from You Were a Bear (“we,” “us,” or “our”) at this online store. It should be read together with our Terms of Service and Refund Policy. If you have questions, email us at youwereabear@proton.me or call +1 (242) 808-5023.
Where we ship
We currently ship to addresses in the United States only. We cannot accept orders for delivery outside the United States at this time. The shipping destination and available methods are confirmed at checkout.
Made to order
Our products, including The Bear Wrap, are prepared after you place your order rather than held as ready-to-ship stock. Please allow time for preparation as well as transit, especially if you need the item for a baby shower, a due date, or another occasion. We recommend ordering at least three weeks ahead of any date you need to meet.
Processing and delivery times
The following are our usual time frames, not a guarantee. Business days are Monday through Friday and do not include public holidays. Customs processing does not typically apply to domestic U.S. shipments, but weather, carrier delays, and incorrect address information can add time.
- Preparing and dispatching your order: 7 to 9 business days from the day the order is placed.
- In transit (Standard): about 2 days after dispatch, in typical cases.
- From order to your door (Standard): about 9 to 11 business days in typical cases.
If you select Express at checkout, transit after dispatch may be faster than Standard. Preparation and dispatch still take 7 to 9 business days. Any delivery estimate shown at checkout or by the carrier is an estimate only.
Shipping rates
Shipping rates are calculated and shown at checkout before you pay, and the amount charged at checkout is the amount that applies to that order. As of the effective date of this policy, the shipping methods configured for United States delivery are:
- Standard: USD $8.00
- Standard (orders of USD $70.00 or more): free
- Express: USD $15.00
We may change rates or methods from time to time. If the rate shown at checkout differs from this list, the checkout rate controls for that order.
Tracking
We email you when your order is dispatched, with a tracking link where the carrier provides one. Tracking will not show movement before dispatch. If you have not received a dispatch email within the preparation window above, please contact us with your order number.
Your shipping address
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, non-delivery, or additional costs caused by an incorrect, incomplete, or outdated address that you provided. If you notice an error, email us as soon as possible. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee a change once fulfillment has begun.
If your order is late, lost, or returned
- Late orders. If your order has not arrived within 15 business days of the order date, email youwereabear@proton.me with your order number and we will look into where it is.
- Lost in transit. If a package is lost after dispatch, contact us with your order number. We will investigate with the carrier and, where appropriate, arrange a replacement or a refund.
- Marked delivered but not received. Please check with others at the delivery address and the carrier first, then contact us promptly so we can help investigate.
- Undeliverable or returned packages. If a package is returned to us or to our fulfillment partner because it could not be delivered (for example, because of an incorrect address, a refused delivery, or an unclaimed shipment), we will contact you at the email used for the order. Reshipment may require payment of additional shipping charges. If we cannot reach you or you do not want the order resent, we may refund the merchandise, less any non-recoverable shipping costs, as appropriate in the circumstances.
Contact
You Were a Bear
Spoonbill Street
Nassau, New Providence
The Bahamas
youwereabear@proton.me
+1 (242) 808-5023